RAOUF BEN CHEDLI

RAOUF BEN CHEDLI

Cluster General Manager, Hilton Worldwide
 

Currently employed at Hilton Worldwide

Previous: Hilton Worldwide, Hilton Worldwide- Hilton Ras Al Khaimah & Double Tree by Hilton Ras Al Khaimah UAE, HILTON WORLDWIDE, HILTON WORLDWIDE- Hilton Hurghada Plaza , Egypt, HILTON HOTELS WORLDWIDE- Hilton Hurghada Plaza, HILTON WORLDWIDE- Hilton Alexandria Green Plaza, GOLDEN TULIP- Golden Tulip & Tulip Inn Carthage-Tunis, Tunisia, AMEN GROUP- STE DAR ZARROUK SA., HILTON WORLDWIDE- Jalousie Hilton, St Lucia, HILTON WORLDWIDE- Hilton Toronto Airport

 

Previous: Florida International University, IHEC CARTHAGE

 

    Summary

    Started my professional career with HiLton International since 1999. I am currently Cluster General Manager for the Hilton Worldwide in Morocco, opening two properties in Tanger. Precious role was General Manager for the Hilton Ras Al Khaimah Resort & Spa, Leading resort in the Northern UAE. My career with Hilton started with a fast track management training program designed for future GMs and was strengthened with 8 years of F&B management experience around the globe, and 4 years of Hotels operations general management. Tunisian national, I am married and have 2 sons, Hedi & Alexander. Speaks French, English, Arabic and Italian. I also have conversational Spanish. My cultural and educational background give me a strong knowledge of the European culture. Graduated in 1999 from FIU in the US with a Master's Degree of Hotel & Food service Management, I also have a Bachelor of Business Administration completed in 1997 in Tunisia. With these studies, I succeded to complement my business curiculum with the technical and managerial skills and knowledge needed in the hospitality industry. Raouf Ben Chedli

Experiences

General Manager

At Hilton Worldwide

From December 2013 to Present
In charge of one of the leading resorts in the UAE. Reporting to the Country Manager 475 rooms, 2.5 kilometers of beach, includes 151 beach villas 600+ employees, 32 nationalities multi millions $ operation including 16 F&B outlets and banquets facilities Very high volumes operation with over...
Read more
 

Cluster Hotel Manager

At Hilton Worldwide- Hilton Ras Al Khaimah & Double Tree by Hilton Ras Al Khaimah UAE

From September 2011 to December 2013
In charge of two properties, 227 rooms and 126 rooms, two different but equivalent upscale full service brands Leading two teams of over 350 employees with 10 F&B outlets, one ballroom and 6 meeting rooms 9various sizes) Market leader in the Northern Emirates area Achieving GOP% over 50% in both...
Read more
 

Rebranding General Manager

At Hilton Worldwide

From May 2013 to August 2013
Responsible for a fast track conversion of the Rocco Forte Abu Dhabi into Hilton Capital Grand 281 rooms luxury property in the new financial hub of the UAE capital, with over 300TMs, 7 F&B outlets, large meetings facilities, ballroom and World class Spa. In charge of all aspects of the...
Read more
 

DIRECTOR OF OPERATIONS- HILTON PYRAMIDS CAIRO

At HILTON WORLDWIDE

From November 2009 to September 2011
229 rooms and suites, mainly corporate hotel, large banquets & meetings operation Leading a team of 300 employees, leader in the Cairo Pyramids and Guiza area with 140% REVPAR Index, and excellent profitability ratios (GOP of 52% yearly) Responsible for all the operations of the hotel, in charge...
Read more
 

DIRECTOR OF OPERATIONS

At HILTON WORLDWIDE- Hilton Hurghada Plaza , Egypt

From January 2009 to November 2009
224 rooms and suites, leisure hotel, Western European, Nordic and eastern European markets, leading the All Inclusive market with Highest ADR and 86% yearly occupancy Leading a team of 300 employees. Responsible for all the operational aspects of the hotel, covering the GM
 

FOOD & BEVERAGE MANAGER

At HILTON HOTELS WORLDWIDE- Hilton Hurghada Plaza

From May 2007 to January 2009
Responsible for 11 F&B outlets, kitchen & stewarding operations, and hotel animation Leading a team of 140 employees serving 224 rooms & suites Guest satisfaction improved from 72% to 86% in 6 months
 

FOOD & BEVERAGE MANAGER

At HILTON WORLDWIDE- Hilton Alexandria Green Plaza

From May 2006 to May 2007
Responsible for all F&B operation (8 outlets, including 3 outlets outside the property) Leading a F&B team of 110 employees serving 317 rooms & suites Management of independent outside outlets (including the country club “King’s Ranch” 30 miles from hotel and the Alexandria Bibliotheca Coffee...
Read more
 

FOOD & BEVERAGE MANAGER

At GOLDEN TULIP- Golden Tulip & Tulip Inn Carthage-Tunis, Tunisia

From September 2004 to May 2006
Responsible for the F&B operations throughout 11 outlets Managing a F&B team of 120 employees serving 265 rooms & suites and 135 apartments Leading the successful launch of an Indian restaurant and an English Pub, two new unique concepts for Tunisia
 

PROJECT DEVELOPMENT DIRECTOR

At AMEN GROUP- STE DAR ZARROUK SA.

From March 2003 to September 2004
Successful development and launch of a unique F&B project: building and developing an upscale restaurant with a capacity of up to 200 seats, 2 meeting areas for up to 100 guests, as well as a trendy bar Main targets are incentive groups, diplomats, corporate and meetings business. This place has...
Read more
 

FOOD & BEVERAGE MANAGER

At HILTON WORLDWIDE- Jalousie Hilton, St Lucia

From August 2002 to October 2002
Responsible for all F&B operations, including 8 outlets Total number of F&B employees: 90/112 independent luxury Villas Very challenging operations as the property is 325 acres wide and outlets are nested in various parts of the resort
 

FOOD & BEVERAGE SERVICE MANAGER

At HILTON WORLDWIDE- Hilton Toronto Airport

From April 2001 to August 2002
Responsible for 4 outlets, Room service and Lounge Total F&B employees: 48/ 314 rooms & suites / Airport business hotel
 

ELEVATOR GENERAL MANAGERS' TRAINEE

At Hilton Worldwide

From September 1999 to April 2001
June 00 – April 01, Hilton Toronto Downtown - Toronto, Canada Very selective Fast Track Management training program aimed to develop General Managers for Hilton International Developing skills in the following areas: Revenue Department, Guest Services, Information Systems and Housekeeping Sept...
Read more
 

Florida International University, Miami

Master's of Science in Hotel & Food Service Management, Florida International University

From 1997 to 1999
SCHOOL OF HOTEL MANAGEMENT
 

IHEC CARTHAGE, Tunis

Bachelor in Business Administration

From 1992 to 1997
 

Skills

 
  • Administration
  • Beverage
  • Business
  • Business Administration
  • Food
  • Food & Beverage
  • Hotel
  • Hôtellerie

Langues parlées

 

Centres d'intérêt

 
  • Fishing/Hunting/Wine tastings/Gastronomy