- Service Delivery Management, ITIL, PRINCE2
- Information Management Specialist with over 11 years of experience in Service Desk Management, Network Operating Center, and Helpdesk.
- Specialties:
o Technical Support Service Delivery Management.
o Offshoring ITO, Team Building / Leadership.
o Problem, Change, Access, and Incident Management.
o Project management: PRINCE2
o Customer Service / Support.
o Process Development. Capacity Planning.
o People Management & Development.
o ITSM, BSM, BMC, CA, PMP, BPO, Cloud computing, BPM, HP, IBM, IT Governance, PMO.
- Excellent written and verbal communication skills in both English and French, and ability to establish and maintain effective relationships with customers.
Mes compétences :
ITIL
Helpdesk
Team Management
SLA
verbal communication skills
training of Service Management staff and performan
problem solving
Tivoli/TME
Technical Support
Team Building
Software Deployment
Six Sigma
Service Desk Management
SDM/LINK
Responsible for procedure improvements
Proven experience
Project Management
Process Development
Problem Management
People Management & Development
PRINCE2 methodology
Microsoft Windows 2000 Server
Microsoft Windows
Manage the resolution
Manage requests
Lean management
Keep Management
Incident Management
IBM Hardware
HP Hardware
Good prioritization skills
Financial Accounting
Develop plans
Day-to-day management
Data Analysis
Continuous development
Client Facing
Capacity Planning
Business Intelligence
Abdominoperineal Resection
A+
Recrutement