Achraf HARRAS

Achraf HARRAS

Responsable Amélioration Continue Site [Qualité, LSS, Expérience Client]

A l'écoute d'opportunités
 

En poste chez Sitel

Précédents : HP CDG IT SERVICES MAROC, Relocation Enterprises Group , EMC Network, Atento S.A (Grupo Telefonica - España)

 

Précédents : Université Montpellier 3 Paul Valery, BMHS Business And Management High School, Specialized Institute Of Applied Technology, Abdelmalek Essaadi University - Tanger-Tétouan

 

    En résumé

    "Lean Six Sigma Green Belt" for continuous process improvement and quality, with extensive management experience and consistent success in the achievement of objectives, I am confident and contribute with high level of performance. My experiences extends over 14 years, with significant human management, development experiences gained with major Information Technology multinationals, IT companies, with the ability to manage change, achieving project deadlines and business targets within a multicultural business environment. Experienced in people management in a customer oriented environment for improved customer satisfaction and profitability. I have strong communication skills and international experience with a focus on managing people, a leadership, with experience in training and coaching in customer services operations. Provider of solutions for complex projects and communication oriented to balance customer experience with company goals and profitability - Highly skilled in taking dificult decisions under pressure. These achievements span various functions; thus, I have demonstrated the ability to meet and exceed expectations in a variety of environments.

Parcours

Continuous Improvement Site Manager - & Executive Board Committee Member

Chez Sitel

De août 2014 à aujourd'hui
• Global Quality, Process and Program Senior Manager, and predominately work with FTSE 100 & Fortune 500 clients worldwide (Bouygues Telecom, SFR, Orange, Samsung, Groupon, Bell Canada, Philips, Mobistar, Lastminute.com, Toshiba, AXA,...) regarding quality Customer Experience and satisfaction, ...
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Quality Management Lead, Customer Satisfaction, Process & Lean Six Sigma - Operations

Chez HP CDG IT SERVICES MAROC

De 2009 à juillet 2014
EMEA Service Delivery Excellence Team Member, EMEA Projects Management Team Member, Transition and Transformation Manager, reporting and workforce Management. Senior Quality Analyst & Training Manager in Infrastructures ITO / Business Process BPO - Global Service Desk : - Senior Service Delivery ...
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Immigration & Relocation Morocco Country Counsellor

Chez Relocation Enterprises Group

De 2011 à 2012
- Local country counsellor for Relocation Enterprises Group in Morocco with expertise in international Corporate immigration services for expatriats, providing premier relocation services, and languages training..... - Morocco Immigration Specialist with experience dealing with: international ...
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Immigration & Relocation Morocco Country Counsellor

Chez EMC Network

De 2009 à 2012
- Local country counsellor for Relocation Enterprises Group in Morocco with expertise in international Corporate immigration services for expatriats, providing premier relocation services, and languages training..... - Morocco Immigration Specialist with experience dealing with: international ...
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Operations Manager

Chez Atento S.A (Grupo Telefonica - España)

De 2008 à 2009
Managing multiple BPO accounts : National Information & International Information 11825 (Información internacional), 1005//1008/1408 (Conferencias con el resto mundo a través de Operadora), 1009/1409 (Conferencias con España a través de operadora), 096/1212 (Aviso y Despertador) España Directo, ...
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Supervisor

Chez Atento S.A (Grupo Telefonica - España)

De 2004 à 2008
Directly supervise a team of call center agents handling information inbound Calls for Telefonica España S.A - Provide and document performance feedback through side-by-side coaching and performance reviews - Appropriately address human resource issues, such as attendance and interpersonal ...
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