GENOME Biotechnologies Maroc
- Field Service and Cross Boarder Engineer
2003 - 2005
Instruments Service tasks : Installation,Repair,Maintenance,Customer Training,Qualification
and Validation.
Advanced Troubleshooting of Medical and Laboratory Automated Systems ( Genetic Analysers,Image Acquisition Instruments).
Provide instructions of use of instruments to ensure safe and effective customer operations
Provide responsive telephone and on-site support.
Work to ensure that the customer is successful in the use of their instrumentation
Assure professional relationship with customers to achieve customer loyalty
Up-sell service contracts and products via Field lead incentive program.
Support colleagues in sales by providing sales leads
Coordinate own work schedule with relevant partners (service coordinator, manager, colleagues)
Produce timely and accurate reports of activities: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc.
Perform service activities within guidelines and in compliance with internal and customer procedures and regulations
