Ali Rachidi

 Strategy :
o Elaborate the strategic orientations of the Testing House Unit
o Plan for the catalogue of services in accordance with the company and the unit’s strategy
o Take part in the company’s steering committee
 Management :
o Implement the Unit’s strategy in terms of operational objectives
o Coaching of testers, team leaders and test managers (Process, Test Strategy, Communication, Best Practices, etc.)
o Workload management and financial follow-up on the different projects
o Manage the individual career paths of the unit’s HR
 Operations :
o Implement the Testing House Unit Process (using the deliverable templates, respecting delivery milestones and agreed SLAs, capitalize on lessons learned)
o Follow up of the production of the Unit’s deliverables on the different projects, making sure they are produced on time, on schedule and on budget
o Submit to bids

 PMO:
• Train and assist project managers on PM methodology, processes, templates and best practices, help PMs to improve their respective customer satisfaction indices.
• Follow-up of the Production Unit’s KPIs (Cost, schedule and quality), analyse data and help issue and track the preventive and corrective actions.
 Project Management :
• Management of four main Telecom Projects, activities include :
• Staffing and Resource levelling.
• Schedule planning, budgeting and staffing for the different transverse entities (Analysis, Conception & Development, Test and Integration)
• Communication handling with the customer.
• Tracking internal and external KPIs
• Risk Management
• Multi-site Team Management (Morocco, France and Vietnam)
• Tracking internal and external document deliverables.
• Set project milestone reviews and perform cyclic and on-demand process and operational audits :
 Check the deliverable’s compliance with the QAP (Quality Assurance Plan) and CMMI requirements
 Check the compliance with the company’s best practices repository
• Implement and follow-up the quality KPIs.
• Analyse the different KPIs and follow up the execution of the preventive and corrective actions accordingly.
• Producing the QAP document, the objective is to define the organisational, procedural and legal framework governing the activities and defining the responsibilities of the Business Owner and Project Contractor, activities cover :
 The organisation of Project Management steering comities (frequency, responsibility…)
 The project deliverables with RACI chart, the project milestones
 The project KPIs and SLAs for both Project and Maintenance and Support activities.
 The threshold objectives for the KPIs.
 Defining the quality control instances (verification, audits, configuration, software and document delivery control).
• CMMI SCAMPI internal appraiser.

Held the position of QA Project Manager leading a team of several engineers in charge of testing a major Telco oriented Information System. In charge of planning test standards and procedures, performing audits, test and control the delivered components and software modules, and make sure they comply with quality standards and baseline. Tasks are summarized as follows:
• Define the scope/perimeter to be tested and establish the test strategies of the different change requests issued by the customer, Contribute in the preparation and execution of the test campaigns.
• Estimate needed resources, schedule and budget according to estimation methods in place.
• Manage the project teams both in Morocco, France and Vietnam (Staffing, Task assignment, Resource levelling, Performance tracking and follow-up, Time difference management)
• Monitor and control the projects : attend steering comities, issue dashboards, and track relevant performance metrics
• Manage the identified risks and track the actions
• Produce deliverables (Test strategy, Dashboards, Scorecards, Test Plans, Test assessments)

In charge of providing the functional and technical support on an Integrated Information System for fixed telephony and Internet for Telecom Companies. The system spans different modules (CRM, Billing, Accounting, Networks and Faults), tasks consisted of the following:
• Track and follow-up of the different bugs and anomalies in the system reported by the customer, dispatch and track their correction by the R&D team, testing, patching and versioning on testing and on production environments.
• Issue document specifications regarding the new functional requirements issued by the customer.
• Hold regular meetings with different stakeholders in the customer’s premises, plan for solutions, and ensure the follow-up of the planned actions and tasks.
• Report and escalate the different activities to the hierarchy.

Tasks consisted in assessing, analyzing, and conveying the needs in terms of software and Information Systems, based on the requirements of the different departments.
In charge of installing, administrating and maintaining the company’s IT infrastructure: (Operating Systems, Software and hardware, Network monitoring, Antivirus, Backup strategy, e-mail and Group policy management)
Planning and implementing the mass rollout of the company’s Computer Park at the HQ and warehouses
Administrator/coordinator of the company’s ERP: MFG/PRO and the company’s regional Intranet Web site.

Participated in the conception, development, test and integration of several projects in JAVA/J2EE including:
• A web based system application for ILEM, a subsidiary of the Swiss retail distributor MIGROS. This application enables the stock management, inventories, and the follow up of the items life cycle.
• A web based application for the management of online orders.
• Al Akhawayn University web site