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State Street Corp.
- Business Analyst, Senior Associate
2008 - maintenant
- Act as liaison with technical support staff to resolve problems
- Support investment performance analysis and reporting
- Contribute to the documentation of internal procedures and establishment of control tests in collaboration with the Internal Control staff
- Conduct audits of efficiency
- Draft and maintains production support & user documentation
- Maintain relevant database specs and active databases
- Assist in preparing preliminary specs for system enhancements
- Participate in annual production disaster recovery exercises
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State Street Corp.
- Senior Account Controller
2006 - 2008
- Supervise daily accounting operations and processes
- Assist in semi-annual & annual audits
- Conduct audits of compliance and effectiveness
- Assist management in the implementation of new policies and procedures
- Identify and resolve work processing issues and make suggestions to streamline operations
- Train and develop new staff
- Work with client on different procedures and answer questions pertaining to daily workflow
- Participate in staff actions including employment, termination, performance and salary reviews, and performance improvement plans.
- Worked on outsourcing the back office and some of day to day activities to India by setting up procedures, training employees both on-site and off-site, and creating a contingency plan.
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Walgreen's Pharmacy
- Assistant Manager
2005 - 2006
- Assist the manager and District manager in carrying out daily operational activities of the store and in the direction of the work force
- Direct, coordinate, and manage the activities, plans and programs of the immediate staff within the guidelines of authorized Company policies, budgets, laws, and good business ethics
- Manage budgets, inventory and customer / supplier relationships
- Analyze the gaps and proposed action plans to improve profitability
- Follow the level of sales
- Check inventory operations, merchandising and payroll
- Facilitate the implementation of any new technology and work with the Pharmacy Manager toward success of the operation
