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Kouachi KAMAL

CASABLANCA

En résumé

Communicate with Customer Support Division(CSD) SONY headquarter in DUBAI for all repair tasks.
Technical support training for All Accredited service center in Morocco. For :TV LCD,PLASMA ,DVD,HOME VIDEO& HOME AUDIO & PLAYSTATION.
Responsible for diagnosing, testing and repairing devices by following electronic repair procedures & policy
Responsible for support for customer service representatives for all SONY Accredited service center in morocco.
Parts forecast and ordering for safety stock
Improving customer service based on client feedback through the development of new policies and procedures.
Quality Report.
Made sure all systems passed rigorous testing
Reducing-the-Quantity-and-Cost-of-Customer Returns.

Mes compétences :
Assist
Audio
Customer Service
Quality
Repairing

Entreprises

  • General Ulysse service - Technical Supervisor

    2012 - maintenant
    Technical assistance and information from dealers
    Test and brought into conformity with manufacturer specifications on equipment
    Intervention on high-density cards in SMD
    The preventive maintenance and corrective maintenance (repair) on site
    Checks and quality control.

  • ATLANTIQUEVISION SONY - TECHNICAL TRAINER SUPPORT & SENIOR TECHNICIAN TV,LCD,PLASMA,HOME AUDIO

    2005 - 2012 Improving Quality Repair & Reducing the Quantity & cost of customer Return

  • SONY ATLANTIQUE VISION ATV - Technical support & Senior Technician TV,LCD,PLASMA,HOME AUDIO HOMECINEMA

    2005 - maintenant

  • SONY ATLANTIQUE VISION ATV - TECHNICAL SUPPORT & SENIOR TECHNICIAN TV LCD PLASMA & HOME AUDIO

    2005 - maintenant Improving Quality Repair, Reducing the Quantity & cost of customer Return

  • SONY MOROCCO - TECHNICAL SUPPORT TRAINER & SENIOR TECHNICIAN TV.LCD PLASMA HOMEAUDIO PLAYSTATION

    1996 - 2005 Diagnosing and repairing SONY TV PLASMA, LCD, HI-FI, HOME-CINEMA ,DVD and Playstation
    Analyze and Repair Sony Car Audio products.
    Assist all customer service representatives accredited in Morocco
    Technical contact between SONY Morocco et and all customer service representatives

  • SONY MOROCCO - TECHNICAL TRAINER & SENIOR TECHNICIAN TV.LCD PLASMA HOMEAUDIO PLAYSTATION

    1996 - 2005 Diagnosing and repairing SONY TV PLASMA, LCD, HI-FI, HOME-CINEMA ,DVD and Playstation
    Analyze and Repair Sony Car Audio products.
    Assist all customer service representatives accredited in Morocco
    Technical contact between SONY Morocco et and all Authorized service center

Formations

  • CCI (Casablanca)

    Casablanca 1990 - 1994 CCI

    ELECTRONIQUE

Réseau

Annuaire des membres :