-
NH Hotel
- GENERAL MANAGER
2011 - 2015
4* Hotel with 152 bedrooms including meeting facilities, restaurants, bars, roof top with swimming pool
My tasks included the following :
* Supervise and support management of housekeeping, front office, reservations, sales and marketing, food & beverage security and maintenance,
* Responsible for achieving all performance related targets
* Undertaken staff performance reviews
* Weekly property and HOD meetings ;
* Managing budgets, financial plans, P&L and controlling expenditure,
* Developing positive and close relationships with key business contacts
* Acquired strong French labour unions negotiation skills ;
-
NH Hotel
- GENERAL MANAGER
2011 - 2015
4* Hotel with 152 bedrooms including meeting facilities, restaurants, bars, roof top with swimming pool
My tasks included the following :
* Supervise and support management of housekeeping, front office, reservations, sales and marketing, food & beverage security and maintenance,
* Responsible for achieving all performance related targets
* Undertaken staff performance reviews
* Weekly property and HOD meetings ;
* Managing budgets, financial plans, P&L and controlling expenditure,
* Developing positive and close relationships with key business contacts
* Acquired strong French labour unions negotiation skills ;
-
NH Hoteles
- Directeur d'hôtel
Paris
2011 - 2015
-
Hotel de la Source
- GENERAL MANAGER
2010 - 2011
Spa Francorchamps, Belgium, www.hotel-de-la-source.com
4* Hotel with 90 bedrooms including 550 m² conference facilities, wellness center, trendy bar and restaurant. Amazing views on the Spa Francorchamp "race track".
My tasks included the following :
* Mission and responsible under the supervision of Thed international for all pre-opening activities,
* Oversee, scheduling, hiring and training all operational departments
* Implement of all procedures in front office, housekeeping, reservations, sales and marketing, food & beverages and maintenance
* Analyse competitor's activities and pricing strategy, ;
* Forecasting and budgeting ;
-
Hotel de la Source
- GENERAL MANAGER
2010 - 2011
Spa Francorchamps, Belgium, www.hotel-de-la-source.com
4* Hotel with 90 bedrooms including 550 m² conference facilities, wellness center, trendy bar and restaurant. Amazing views on the Spa Francorchamp "race track".
My tasks included the following :
* Mission and responsible under the supervision of Thed international for all pre-opening activities,
* Oversee, scheduling, hiring and training all operational departments
* Implement of all procedures in front office, housekeeping, reservations, sales and marketing, food & beverages and maintenance
* Analyse competitor's activities and pricing strategy, ;
* Forecasting and budgeting ;
-
Corinthia Nevskij Palace Hotel
- DIRECTOR OF BUSINESS DEVELOPMENT
2008 - 2009
My tasks included the following :
* To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Sales, Director of Finance and Human Resources Manager,
* Actively participate in the key management issues in the property (e.g. planned hotel extension, training, customer service improvement campaigns),
* Analyse competitors' activities and pricing strategy, ;
* Analyse trends of business by market segment, ;
* Schedule detailed action plans to support the Revenue proposal for all sections of the business,
* To ensure that all revenue related systems are kept up to date with accurate information and all CHI standards are complied with fully,
* To implement and maintain selling procedures in Rooms, Conference & Banqueting Sales, Food & Beverage outlets and other departments,
* To set clear objectives for the Sales & Marketing team and develop individual skills and performance to the highest possible level through detailed performance reviews, coaching and training,
* Responsible for all marketing activities in the hotel ;
-
Corinthia Nevskij Palace Hotel
- DIRECTOR OF BUSINESS DEVELOPMENT
2008 - 2009
My tasks included the following :
* To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular the General Manager, Director of Sales, Director of Finance and Human Resources Manager,
* Actively participate in the key management issues in the property (e.g. planned hotel extension, training, customer service improvement campaigns),
* Analyse competitors' activities and pricing strategy, ;
* Analyse trends of business by market segment, ;
* Schedule detailed action plans to support the Revenue proposal for all sections of the business,
* To ensure that all revenue related systems are kept up to date with accurate information and all CHI standards are complied with fully,
* To implement and maintain selling procedures in Rooms, Conference & Banqueting Sales, Food & Beverage outlets and other departments,
* To set clear objectives for the Sales & Marketing team and develop individual skills and performance to the highest possible level through detailed performance reviews, coaching and training,
* Responsible for all marketing activities in the hotel ;
-
Disney's Newport Bay Club & Convention center
- OPERATION MANAGER
2007 - 2008
1097 rooms and suites and 5 F&B outlets, convention center with 5500 m² of meeting spaces
My tasks included the following :
* Maintaining statistical and financial records, managing budgets and financial plans and controlling expenditure,
* Managing budgets, financial plans, P&L and controlling expeniture,
* Planning working schedules, ;
* Dealing with customer complaints and comments, ;
* Ensuring events and conferences run smoothly, ;
* Ensuring security is effective ;
* Planning, organizing and directing all hotel services, including front of house, Conference & Banqueting, Food & Beverage operations and housekeeping,
* Managing 13 heads of department, 530 FTE + outsourced staff ;
-
Disney's Newport Bay Club & Convention center
- OPERATION MANAGER
2007 - 2008
1097 rooms and suites and 5 F&B outlets, convention center with 5500 m² of meeting spaces
My tasks included the following :
* Maintaining statistical and financial records, managing budgets and financial plans and controlling expenditure,
* Managing budgets, financial plans, P&L and controlling expeniture,
* Planning working schedules, ;
* Dealing with customer complaints and comments, ;
* Ensuring events and conferences run smoothly, ;
* Ensuring security is effective ;
* Planning, organizing and directing all hotel services, including front of house, Conference & Banqueting, Food & Beverage operations and housekeeping,
* Managing 13 heads of department, 530 FTE + outsourced staff ;
-
Angleterre Hotel
- HOTEL MANAGER
2005 - 2007
St Petersburg, Russia, managed and owned by the Rocco Forte Collection
My tasks included the following :
* Managing staff, ;
* Planning and organizing accommodation, catering and other hotel services, ;
* Achieving profit targets, ;
* Creating new marketing ideas and implementing these, ;
* Planning work schedules, ;
* Dealing with customer complaints and comments, ;
* Addressing problems as they arise and day-to-day trouble shooting, ;
* Managing budgets and P&L, ;
-
Angleterre Hotel
- HOTEL MANAGER
2005 - 2007
St Petersburg, Russia, managed and owned by the Rocco Forte Collection
My tasks included the following :
* Managing staff, ;
* Planning and organizing accommodation, catering and other hotel services, ;
* Achieving profit targets, ;
* Creating new marketing ideas and implementing these, ;
* Planning work schedules, ;
* Dealing with customer complaints and comments, ;
* Addressing problems as they arise and day-to-day trouble shooting, ;
* Managing budgets and P&L, ;
-
Angleterre & Astoria Hotels
- DIRECTOR OF SALES & MARKETING
2003 - 2005
5 star Deluxe properties, member of « Worldhotels » and « Leading Hotels of the World » managed and owned by the Rocco Forte collection
My tasks included the following :
* Running a team of 13 people (5 sales - 7 individual and group reservations - 1 PR), ;
* Sales & Marketing plan,
* Sales & revenue meetings,
* Yield management, Forecasting, Budgeting, ;
* Sales & PR activities on European key markets (France, Germany, Italy, Benelux, Scandinavia,
* Negociate short term and long term relationships with key accounts,
* Participating on Trade Shows (EIBTM, IMEX, WTM, ITB, CONFEX, EMIF...), Road Shows with SRS Worldhotels), ;
-
Angleterre & Astoria Hotels
- DIRECTOR OF SALES & MARKETING
2003 - 2005
5 star Deluxe properties, member of « Worldhotels » and « Leading Hotels of the World » managed and owned by the Rocco Forte collection
My tasks included the following :
* Running a team of 13 people (5 sales - 7 individual and group reservations - 1 PR), ;
* Sales & Marketing plan,
* Sales & revenue meetings,
* Yield management, Forecasting, Budgeting, ;
* Sales & PR activities on European key markets (France, Germany, Italy, Benelux, Scandinavia,
* Negociate short term and long term relationships with key accounts,
* Participating on Trade Shows (EIBTM, IMEX, WTM, ITB, CONFEX, EMIF...), Road Shows with SRS Worldhotels), ;
-
Hotel Astoria
- INTERNATIONAL SALES MANAGER
2001 - 2003
A 5 star property, member of « The Leading Hotels of the World » and part of the Rocco Forte Hotels.
My tasks included the following :
* Developing Tour Operator and C&I market segments, ;
* Developing Press trips, Educational trips and Fam Trips, ;
* Hotel inspection visits, ;
* Developing close contacts with local destination management companies, airlines, consulates and companies,
* Sales activities on following markets (France, Switzerland, Netherlands, Italy, Spain, Austria, Asia, Germany, Belgium, Scandinavian countries, South and North America),
* Participating on Trade Shows, Road Shows, Leading Hotels Showcases,
* Runing a team of 4 people, ;
-
Hotel Astoria
- INTERNATIONAL SALES MANAGER
2001 - 2003
A 5 star property, member of « The Leading Hotels of the World » and part of the Rocco Forte Hotels.
My tasks included the following :
* Developing Tour Operator and C&I market segments, ;
* Developing Press trips, Educational trips and Fam Trips, ;
* Hotel inspection visits, ;
* Developing close contacts with local destination management companies, airlines, consulates and companies,
* Sales activities on following markets (France, Switzerland, Netherlands, Italy, Spain, Austria, Asia, Germany, Belgium, Scandinavian countries, South and North America),
* Participating on Trade Shows, Road Shows, Leading Hotels Showcases,
* Runing a team of 4 people, ;
-
Boscolo Hotels
- SALES MANAGER
1998 - 2001
SALES MANAGER for different proporties in the South
Boscolo Hotels in Nice
Hotel Royal Riviera in Beaulieu sur Mer
Meridien Garden Beach Hotel in Juan les Pins
-
Boscolo Hotels
- SALES MANAGER
1998 - 2001
SALES MANAGER for different proporties in the South
Boscolo Hotels in Nice
Hotel Royal Riviera in Beaulieu sur Mer
Meridien Garden Beach Hotel in Juan les Pins
-
Welcome Travel Team
- PROJECT MANAGER
Alfortville
1991 - 1993
Welcome Travel Team is one of the leading convention organizers and destination management company on the French Riviera and in Monaco, handling events from 15 to 5000 participants. Part of a 15-person international team.
-
Welcome Travel Team
- PROJECT MANAGER
Alfortville
1991 - 1993
Welcome Travel Team is one of the leading convention organizers and destination management company on the French Riviera and in Monaco, handling events from 15 to 5000 participants. Part of a 15-person international team.
-
DIFFERENT TOUR OPERATORS
- STATION MANAGER
1987 - 1990
Holland International (Holland), in Cyprus
Neckermann Touroperating (Germany), in Tunisia and Yugoslavia
-
DIFFERENT TOUR OPERATORS
- STATION MANAGER
1987 - 1990
Holland International (Holland), in Cyprus
Neckermann Touroperating (Germany), in Tunisia and Yugoslavia
