Otmane LAABI

HIGHLIGHTS OF MY HOTEL TRADE & TOURISM QUALIFICATIONS


Otmane Laabi: a Front Office Manager / Guest Relation Manager /
Night Auditor Manager & Reservation Manager for 5 stars hotels.

Otmane Laabi:
“tourism & hotel trade College certificate”
“Worldwide sales & services certificate”
“UPFRONT Certificate (The Leading Hotels of the world)”

Otmane Laabi: Synonym of a good presentation, good communication, diplomacy, creativity and fast adaptation with all service environments.
Motivated, rigorous, strict, autonomous, organized, curious, passionate, analytical, ability to understand business demands and to synthesize it.
Regardful manager and negotiator qualifications with a strong physical and nervous condition and Resistance to pressure.
• Effective communicator with excellent etiquette skills
• Computer skills (MS Windows, MS Word, Excel, Power Point, Access, Internet…) (opera, micros, fidelio, hotix, protel...)
• Outstanding customer service skills along with well-developed interpersonal skills
• Fluent Languages - English, French, Arabic and basic knowledge in Spanish
• Strong team player with continuous learning, innovation and research
• Ability to serve any kind of clientele:>> Meet customers needs through telephone, fax, mail, and in person, operate cash register, payment in cash or credit/debit transactions, Greet customers, serve customers at counter, Answer telephone, maintain filing system, organize contracts, Foster and maintain good client relations, resolve customer complaints in a professional manner...

Organization:
Managed stuff and time efficiently with the ability to priorities work assignments.
Maintained a high level of quality control by paying special attention to details.
Kept clean and safe work environments at all times.

My experience as a Guest Relations Manager:
Responsible for dealing with customer queries and complaints in an efficient and professional manner, ensuring impressive customer service is delivered at all times. The Guest Relations Manager needs to have a harmonious relationship with all the departments in the hotel in order to resolve guests’ queries promptly and gratifyingly.
This position requires prompt action, managerial tact and diplomacy.
The GRM is expected to carry out Duty Manager Shifts, reception duties, including checking in and out of guests etc whenever needed. In exchange for his commitment and skills,

My Front Office Management aptitudes.
. Supervise Reception and Reservations personnel to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
. Monitor front office personnel to ensure guests receives prompt, cordial attention and personal recognition.
. Inform other operating departments, notably Housekeeping of all front office matters which concern them.
. Establish and maintains effective employee relations.
. Identify training needs, assists in developing formal training plans and implementing training sessions.
. Inspect frequently for cleanliness and orderliness, the lobby reception and cashier's desk and on a random basis VIP rooms prior to arrival.
. Provide input for front office departmental meetings.
. Promote Inter - hotel sales and in - house facilities.
. Assist in monitoring and controlling on an on - going basis, departmental costs to ensure performance against budget.
. Analyze the rate variance report prepared by the Income Auditor to ensure rooms revenue control.
. Perform related duties and special projects as assigned.

Otmane Laabi
A strong communicator, attentive to clients, understands their unique needs.
More than 5 years of high quality customer relations experience.