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Rachid AIT OUZNAG

RABAT

En résumé

IT Support/ Helpdesk & Engineering Support
Innovative technology professional who takes pride in building solutions with basic technology, getting the most from a company’s technology investment. Recognized as a tenacious problem solver focused on making technology work. Applies natural talent to translate a love of learning into a love of teaching, and help others to learn.

Entreprises

  • Econocom - Technopolis - Ingénieur de supervision/ Coordinateur d'équipe

    2009 - maintenant - Hardware/Software incident analysis/resolution, Servicedesk ticket monitoring, Office 2007 software/registry/profile issues, Outlook2007/Exchange, Active Directory, DNS/DHCP, VPN RAS connectivity, Databases, Remote control, Microsoft SMS console …
    - Assisted team leader in generation of agents/tickets overviews and reports
    - Participated in several projects regarding VPN and RAS security issues.
    - Technical training for new agents.

  • Dell Business Center Casablanca - T1 Helpdesk Agent - AXA Technology Services

    2008 - 2009 - Provide technical support for AXA employees all over Europe in French/English.
    - Creating/monitoring incident tickets (CA™)
    - Analysis/resolution of problems regarding Intranet, business relative softwares, network printers, Office and Outlook 2003, hardware incidents …

Formations

  • Certification ITIL Foundation (V3) (Rabat)

    Rabat 2010 - 2010 Certification ITIL foundation (V3)

  • IGA SRI (Rabat)

    Rabat 2009 - maintenant

  • ISTA SALA AL JADIDA (Sala Aljadida)

    Sala Aljadida 2006 - 2008 Technicien spécialisé en réseau et syst informatiques

Réseau

Annuaire des membres :