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Sabra FLIOU

CASABLANCA

En résumé

Fliou Sabra, née en 1983,Célibataire, Certifiée UML 2, ITIL V3 foundation et diplômée du master SIG et GT(système d'information géographique et gestion du territoire)de la faculté des sciences Hassan 2 , Casablanca.

Mes compétences :
Analyse fonctionnelle
Informatique
Télécommunications

Entreprises

  • Sofrecome Service Maroc - Annalyste concepteur/développeur SIG

    2015

  • Capgemini - Software Engineer Lead :ServiceNow Expert

    SURESNES 2015 - maintenant . Configure and administrate ServiceNow„
    . Provide ServiceNow expertise, mentor and monitor development team.
    . Assign, delegate tasks and set deadlines
    . Ensure that teams follow the established policies and procedures
    . Ensure coordination between functional, development and Testing teams.
    „ . Provide management reports on release progress and risks.
    . Manage all aspects of the end to end release process
    . Collaborate effectively with teams of other applications which communicate with ServiceNow instance to ensure continuity of service and avoid any impact.
    . Monitor and participate in the integration and the upgrade of the production instance
    . Manage incidents assigned to dev team after production upgrade.
    . Participate in daily meetings
    . Participate in weekly test meetings to be aware of tests progress and results, and to ensure that's progressing in line with the planing
    . Participate in weekly CAB meetings to give progress, raise risks and be aware of the actual and/or future changes and releases validations.

  • Sofrecom Services Maroc - Ingénieur d'Administration, d'Implémentation et de Paramétrage ServiceNow (solution ITSM en Saas)

    2015 - 2015

Formations

Pas de formation renseignée

Réseau

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