Mes compétences :
Events management
Guest service
Contrôle de gestion
F&B
Restaurant management
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Microsoft Office
Microsoft Excel
Delphi
Accounts Receivable
Entreprises
Mazagan Beach and Golf
- Event Manager
2011 - 2014CDI This position has allowed me to
have a wide knowledge in all the
Missions : departments. Indeed, i deal with
all the services, from
Responsible for preparing all event documentation. accommodation, catering,
Coordinate with Sales (Handover), property departments and customer to ensure entertainment to activities,
consistent, high level service throughout pre-event, event and post-event phases. transfers, finance and so on. I
Participate in site inspection for prospect and definite group booking. learnt working in collaboration
Meet the guest before the event to insure all details and requests have been with the heads of departments.
handover.
Maximize revenue opportunities by up-selling.
Distribute all information to operations for execution.
Conduct pre-con meetings to make sure all information are communicated properly. Thanks to my sympathy, my
Check daily billing and charges, rooms block and meeting spaces. patience and my willing to
Make presence known to customer during all the process, and interacts with him to progress, i have always managed
obtain feedback. conflicts and complaints, especially
Identifies challenges and provide adequate solutions both for the property and the with Casino guest who are very
guest. demanding, and challenging to
Use personal experience and Tools to ensure the best service and experience for the satisfy. This experience was very
Customer. helpful and useful to get to the
Motivate and encourage the team for better results and revenue. next step (management position).
Communicate all procedures and established policies.
Assist in better ideas and plans to work better and efficiently.
Forecast events and groups booking or better planification.
Assist in the organization of the "Mazagan Nights"
Some organized events: Lufthansa City Center, Estee Lauder, Reckitt Benckiser,
Covidien, Festival Jawhara, Salon de cheval, Nexans, Jacobs, ICA...
TRAINING :
Menzeh Daliya Hotel
- Receptionnist
2008 - 2008Training :
Menzeh Daliya Hotel- Receptionnist -
Room accommodation
Check in / Check out
Individual bookings
End of the day report
Transatlantique Hotel
- Receptionnist
2008 - 2008Transatlantique hôtel - food cost assistant manager-
Meknès -
Missions :
Food inventory, reception and control of goods.
Food and beverage cost control.
Daily forecasting for outlets.
End of the day sales report.
Formations
"Higher Institute Of International Tourisme" Morocco (Tangier)
Tangier2006 - 2008Hotel management
Institut Supérieur International Du Tourisme De Tanger (Tanger)
Tanger2006 - 2010
"Higher Institute Of International Tourisme" Morocco (Tangier)
Tangier2006 - 2010AGETH
Management and administration of hotels and touristic companies.
