Zaineb Benzarrougue

Zaineb Benzarrougue

guest service agent, Concorde Hotels & Resorts

En poste chez Concorde Hotels & Resorts

Précédents : Atlas hospitality, Atlas Medina and spa marrakech, Amani, ATENTO, Atento


Précédents : University Of Marrakech


Guest service agent

Chez Concorde Hotels & Resorts

De January 2014 à aujourd'hui
Check in Check outs Currency exchange Working with Opera pms system Telephone operating Reservation service Banquete reservation services

University Of Marrakech, Marrakech

university of Marrakech

De September 2012 à February 2014
painting . travel . cooking . reading . SYSTEMS 1. Opera system pms 2. HOTIX Optims Generation 3. Microsoft Office excel 4. Microsoft Office word 5. Professional Outlook

Front office agent

Chez Atlas Medina and spa marrakech

De April 2013 à January 2014
check in and check out of VIP arrivals / groups / congres / conferences / meeting taking care of all clients complains ( technical problems/ missunderstanding with employees in the hotel dealing with the overbook situation Working by the Hotix Optims generation system in ...
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Guest service agent

Chez Amani

De April 2012 à April 2013
provide all hotel and city informations taking care of tikettes flight and transfers booking of excutions ,trips, restaurants and cars rent taking care of all guests complains



De January 2012 à April 2012
teleoperator tourism and hospitality sector reservation service internet reservations with , travel click, agoda, hotelbeds and expedia


  • Concorde
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Microsoft Word

Langues parlées

  • arabe
  • anglais