Zakaria ELHAMZAOUI

En résumé

Entreprises

• HP CDG IT SERVICES MAROC - Delivery Manager

  SALA ALJADIDA 2011 - maintenant Delivery Manager HP-CDG IT Services MAROC ACCOR (German & Turkish Project)
  
  As I launched the German and Turkish Project in Rabat (45 Resources), I'm managing the whole Workflow (From
  Recruitment to Internal Promotion).I'm Supervising Freshly Promoted Sales Manager.
  
  * Training Metrics:
  o Monitor team members' participation to ensure the training they providing is being put into use, and
  also to see if any additional training is needed
  o Provide any training that team members need
  o Communicate clear instructions to team members
  o Listen to team member's feedback
  
  * Quality Metrics:
  o Manage the flow of day-to-day operations Quality.
  o Create reports to update the company on the team's progress
  o Distribute reports to the appropriate personnel
  
  * Management & Sales Metrics:
  o Managing personnel and develops personnel's skills
  o Reviewing progress of sales & Quality roles throughout the Department.
  o Developing specific plans to ensure KPI growth.
  o Develop a strategy the team will use to reach its goal
  o Distribute reports to the appropriate personnel
  
  Sales Manager HP-CDG IT Services MAROC ACCOR German Project
  
  My role was to ensure the German Projects Launch. I was responsible of Sales & Quality Results and making sure to
  bring the business to Rabat Site. (Achieved, From 6 to 45 Resources and Counting)
  
  * Ensure Accor processes to deliver business value;
  * Ensure compliance with any and all related Policies;
  * Define Process roles and all related documentation;
  * Ensure proper training is conducted;
  * Ensure the process is executed appropriately at each described step;
  * Ensure the appropriate inputs/outputs are being produced;
  * Guide process practitioners appropriately;
  
  Training Manager HP-CDG IT Services MAROC L&D Department
  
  -As a Training Manager, I had the opportunity to build the Training Department from Scratch, I've worked on all kinds
  of training such as certificated trainings (IT, Sales & Organizational quality Trainings), Diploma (In Collaboration with
  the International university of Rabat and Casablanca), Onboarding creation for Individual contributors as well as
  Managers, On the Job Trainings as refresh for work related trainings and all of this was in order to Help Individual
  Contributor as well as Managers to Evolve.
  
  -During the Second Semester after the Training Departments creation we managed to implement a LMS (E-Learning
  SKILLPORT) which helped us reaching a 95% ITILV3 Certified Employees as well as maintaining the ISO 9001
  Certification.
  
  -During My Last Year I had the Opportunity to implement an internship system allowing our employees whom
  interested in giving birth to their ideas and launching their own project to hire Interns in different fields (Mostly IT,
  Supply Chain, HR and Communication). We Managed the Coaching part for interns helping them during their
  integration as well as trainings if needed.
  
  * ON-BOARDING MANAGER: Establishment of a dedicated training cycle only to Managers (Newly recruited,
  existing & promoted).
  * TALENT Management : Implementation of management rules for Process Identification and coaching talent ;
  * ITIL V3 : +200 Resources Certified (97% Of the Company's Resources -Rabat Site-) ;
  * CERTICATION : Management Certification Process (Need, Consultation, Minutes, Purchase Order, etc.) ;
  * Training Information System: Establishment of a computerized system managing the flow of training.
  (Request, processing, documentation, billing and evaluation)
  * ASSESSMENT: Implementation of assessment management rules. (Training, Certifying and diploma) ;
  * Champion LMS Skillport (SPOC E-Learning)

• « North Africa Bottling Company » - Internship

  2009 - 2009 * Contribution to the development of a comprehensive training plan.

• Educastream - IT Manager

  2009 - 2011 * Delivery Run Supervision.
  * Drafting of quality reports
  
  * Training & new recuits integration. ;
  * Educating IT team by Establishing programs / seminars, competitive strategies, proper use and level of IT
  support.
  * Holds regular meeting with IT staff.

• Contact Call Center - Team Manager

  2008 - 2009 * Recruitment and training of new recruits.
  * Drafting quality reports.
  * 12 Resources Team Management ;
  * Assisting Sales Personnel with the establishment of a professional and good relation with the Customers.

Formations

• International University Of Rabat (Rabat)

  Rabat 2014 - 2015 Executive Master

• Université IBN TOFAIL, Faculté Des Sciences (Kénitra)

  Kénitra 2009 - 2014 Bachelor in Sales.

Réseau

• Hajar AZIANI

• Hind EL JANI

• Ilham SRAIDI

• Ismail ABDESSAMAD

• Isoelles SARL

• Jade HANAFI

• Meryem BENSLIMANE

• Mounia BITI

• Sabrina BASTOLI

• Salma A.