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Mazagan Beach Resort
- Jockey club, Floor& VIP Casino Manager
El Jadida
2014 - maintenant
• Reporting to the Food and Beverage director
• Leading a team of 61 team members : 3 Assistants,8 Supervisors,50 servers
• Assist F&B Director managers in all facets of the operations
• Increasing quality and productivity in service
• Training and developing team members
• Maximizing revenues and controlling food and beverage cost
• Controlling budget and PNL
• Participating in recruiting and selecting team members
• Responsible of creating an environment of safety & integrity
• Managing daily operations
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Hotel du Golf
- Responsible de Restaurant & Bar
2013 - 2013
Responsible for the day-to-day management of Restaurant and Bar operations to offer a high quality, efficient beverage service that adds to a superior Guest experience.
Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
Ensure compliance with and the proper training of Team Members so that all Company Health & Safety, and Fire Regulations and procedures are understand and applied
Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
Evaluate the performance of the Team ensuring the highest standards of service are given at all times
Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner.
Assists with developing menus and promotions as necessary.
Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
Maximize revenue and increase average spend per person through up selling, high customer service standards, effective training and motivational techniques
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Royal Mansour Marrakech luxury hotel
- Asst Bar Manager
2010 - 2013
Assist in the management of day-to-day operations by providing customer service, employee development and supervision of food production, count inventory & supplies, and develop the restaurant team and Menu development
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Address Dubai Marina Luxury Hotel
- Assistant Chef Concierge
2009 - 2010
Assist the manager in the administration Interviews trains, and schedules the Concierge Staff. Supervises day-to-day performance of the staff. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquires in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices....
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MMI Wine & Spirit Company
- Beverages Manager
2007 - 2010
(part Time job)
Representing the company at Events, Promoting Spirits, Cigars and Managed Duty Free Staff
Identify opportunities and procure chain-wide exclusive wine & Spirits brands.
Provide merchandising standards for all consumer programs and promotions (Duty Free Stores)
Implement cross merchandising plan for Food & Wine
Develop promotional planning with Suppliers/Wholesalers….
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International Holdings, Dubai
- Property and Facilities Management Officer
2006 - 2009
International Holdings, headquartered in Dubai, is the holding company for a diverse group of businesses, Finance, projects and investment, I joined as VIP Guest Relations Officer and Site Officer ADO and Later, my strong communication and interpersonal skills, along with my practical approach to problem solving was recognised and I was offered the opportunity to be part of the team which initiated the start up of a new ventures, Following the success of this venture I was promoted to position of property and Facilities Management Officer.
Responsibilities:
Responsible for in house property and Facilities management, reporting to Deputy Director- Property Management
Monitor maintenance issues and respond to problems when they occur.
Responsible for Leasing and buying Property,Tracking real estate market trends
Coordinating VIP client visits to Dubai.
Liaising with building management.
Representing the company at Exhibitions and Trade Shows.
Property identification and negotiation.
Tenant and landlord relationship management.
Assist property manager on invoicing matters.
Responsible for Control, handling stock and inventories.
Managed a project team and Liaise with all suppliers, visitors, deliveries.
Setting up the initial phases of an organic Farm project.
Single point of contact for all on-site activities.
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Pacha Marrakech
- Bar Team Leader
2006 - 2006
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Le Square Restaurant Marrakech
- Maitre D'hôtel
2005 - 2006
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Burj Al Arab Hotel, Dubai – Iwan Restaurant
- Team Leader Bar & restaurant
2005 - 2005
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Madinat Jumeriah Arabian Resort, Dubai
- Bartender & Cashier
2004 - 2005
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S.O.S Facilities Management
- Team Leader
2003 - 2004
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Accor Group Sofitel Essouira
- Barman
2002 - 2003
