Amine ELFAKIR

En résumé

Entreprises

• DubLi Inc. - Co-Founder and Team Coordinator

  2015 - maintenant e-business Team Coordinator Mena Region
  
  DubLi.com – A Brief Summary
  
  The founders of the company are all experienced and respected business people who, through their vast experience with IT, sales and marketing, have brought DubLi to where it is today. By combining a shared vision and a focused marketing strategy, DubLi aims to become a major global player in the booming Internet and direct sales markets.
  
  Shopping Mall
  
  Welcome to the DubLi Shopping Mall, where saving on the products you love has never been so easy! DubLi uses the latest price comparison technology that lets you compare prices of millions of products and services sold through thousands of the top online stores – and you get Cashback!
  
  You can search for a product and select the best deal, search by category, or browse through the Web’s most popular stores. DubLi also handpicks Current Specials and Daily Deals so you save even more!
  
  Travel
  
  DubLi has taken global travel to the local level to serve its customers around the world! DubLi has partnered with the most trusted names in travel to deliver incredible offers and the highest Cashback percentages in the industry.
  
  Whether you’re planning a dream vacation or cruise to an exotic locale or setting up an ordinary business trip, DubLi Travel lets you book quickly and easily, and then gives you Cashback.
  

• 4life reaserch - Distbuteur independant

  2012 - 2014 After going through the learning curve in this buisness project (still learning) , I came to the conclusion that this is amazingly easy, anyone can do this anywhere, anytime. With hard work and perseverance all is possible. Just go ahead and do it!! In life you should never stop learning. You should remain humble and always with a heart of a servant!

• SITEL - EMEA ITSD TEAM LEADER

  Paris 2004 - 2013 * Facilities / Business Function / Application
  * Sarbanes-Oxley Compliance
  * HIPAA Compliance
  * System of Internal Controls
  * User Environment
  * Processing Environment
  * Historical Information
  * Operating Environment
  * Criticality of Application
  * Database / File Name
  * Documentation
  * Security
  * Application Support and Maintenance
  * Resource Usage
  * Hardware Requirements by Department
  * Backups

• Sitel (Contact Center) - EMEA IT Service Desk TL

  2002 - 2014 Incident Management:
  • Assists and/ or conducts IT Service Management Road shows, client meetings or audits in EMEA region.
  • Work with other members of IT management team and define appropriate processes and procedures and Service Levels to be used by the IT Service Desk to meet their objectives.
  • Undertake incident trend analysis and identify methods of improvement.
  • Act as a member of the IT Department escalation and crisis management team – requiring 24x7 availability on a rotational basis.
  • Manage service desk/s as required by IT Service Management Director.
  
  
  Problem Management:
  • Provides assistance to Problem Management in identifying and liaising with the appropriate support teams during problem investigation.
  • Participate in Global P1 Review to provide insights on incidents being reviewed and ensuring IT managers or Team Leads are properly identifying and committing resources to perform all Problem Management activities.
  • Contributes to Continuous Process Improvement activities by identifying training opportunities for Problem Management team, improvement opportunities for the tools and improvement opportunities for the process.
  • Participates in reviews and solution development by bringing forth current service delivery capabilities and alternative solutions to address customer needs, engaging SMEs and utilizing available documentation where appropriate.
  • Recommends raising of RFC (Request For Change) for the implementation of a permanent fix for a known issue.
  
  
  Change Management:
  • Actively participate in Change Advisory Board meetings to help assess the impact of changes to the production environment and approve/disapprove RFCs accordingly.
  • Help ensure the timely implementation of changes according to approved implementation dates within the region under his/her responsibility and assisting in getting site and client approvals for changes that require the same.
  • Enforce the global Change Management policy and procedures within the region under his/her responsibility, ensuring that IT personnel and identify roadblocks.
  • Help identify improvement opportunities in the Change Management process, to ensure optimum effectiveness and efficiency.
  • Represent the Change Management group in internal control or external customer audits.
  

Formations

Pas de formation renseignée