BRUSSELS
Proactive and reactive maintenance of the international voice platforms (Dialogic, Sonus and ACME)
Support to 1st line customer care teams
Support to the voice provisioning team
Support the voice wholesale trading/routing teams
Resolution of complex network and/or customer related tickets
Deployement of hardware & software upgrades to enhance the international gateway exchanges
Vendor management aiming to align the delivered service with the agreed SLA
Support to the IT departments allowing the constant fine tuning of network supervision tools
Support the R&D department with field observations to ensure plaform sustainability and scalability
Mes compétences :
Switching
VOIP
SS7
