Julien GOUMARD

En résumé

Entreprises

• Chez juju - Creation and development

  2012 - 2014 Managing bookings through different websites ;
  -Checking and discussing staff performance ;
  -Ensure customers satisfaction ;
  -Tracking and monitoring monthly sale results ;
  -Organisation of outdoor activities (fitness and other sports, BBQ, Dinner party)

• Emirates Airline - Purser

  2010 - 2012 Responsible for passengers service consistency in 3 different cabins.
  -Handling customer complaints promptly to ensure highest satisfaction rate and seek feedback.
  -Ensure aircraft atmosphere is set up to the detail to welcome customers.
  -Responsible for the Safety and Security of all customers.
  -Responsible for the development of 3 managers and of 20-22 members of staff by doing performance review.
  -Motivate team through pre-flight briefing ;
  -Training on defibrillator and Tempus IC.
  -Responsible for day to day report to the company
  .

• Emirates Airline - Chef de cabine

  2007 - 2010 Responsible for passengers service in Economy or Business.
  -Responsible for the Safety and Security of customers in 1 cabin.
  -Responsible for the development of 8 members of staff by doing performance review.
  -Training on defibrillator and Tempus IC.

• Emirates Airlines - FG1

  Paris 2006 - 2007 Premium service to customers travelling in First class.
  -Responsible for the Safety and Security of First class customers.

• Emirates Airlines - Gr1

  Paris 2005 - 2006 Service to customers travelling in Business class.
  -Responsible for the Safety and Security of Business class customers.

• Emirates Airlines - Gr2

  Paris 2003 - 2005 Service to customers travelling in Economy class.
  -Responsible for the Safety and Security of Economy class customers.

• Martin theissere - Flower salesman

  2003 - 2003

Formations

Pas de formation renseignée

Réseau

Pas de contact professionnel