Mery SUGAR

En résumé

Entreprises

• Palmeraie Développement - Assistant Golf Professional

  Casablanca 2015 - maintenant 1. Assist in managing facility and staff.
  2. Responsible of supervising and training of golf shop staff to ensure that customers
  abide by course rules and regulations.
  3. Ensure proper registration of golfers; correct playing start to include handling
  reservations and starting times.
  4. Responsible of merchandising of Pro Shop to include buying, display, and pricing
  and inventory. And to be sure of promoting and offering the services and products
  to enhance our sales achievements. Plus, purchasing rentable articles and dealing
  with different suppliers.
  5. Responsible for preparing bank deposits and daily records; inputting of daily
  records and inventory into computer files.
  6. Assist Golf Professional in the management and set-up of all golf tournaments.
  7. In absence of Golf Professional and Assistant Golf Professional, assume
  management responsibilities for golf shop operations.
  8. Oversees collection and of fees, membership fees, and retail sales; prepares cash
  balance and deposits.
  9. Organizes tee times on the golf courses for individuals and groups and informs
  them of course rules and regulations.
  10. Maintains records of daily play on golf courses and prepares reports on usage for
  golf course manager.
  
  11. Maintains addresses and other information on customers.
  12. Organizes schedules and operations for the driving range; organizes, schedules,
  and oversees arrangements for golf outings.
  13. Executive secretary tasks reporting to my direct manager including all the agenda,
  daily operations and time management.
  a. Retail surveys studies.
  b. Management paper work filling and handling.
  c. Reporting to: Golf director and Regional Director.

• Mazagan Beach Resort - Receptionist

  El Jadida 2010 - 2014 1. Reservations: Responsible of bookings, meeting guests and do the meetings and
  greetings in a professional welcoming manner including guiding and directing to the
  appropriate needs along with promoting and offering the services and products.
  
  2. Customer handling: Responsible of handling all customers and to be sure to
  categorize them for actions taken by higher management if needed according to their
  personalities and complaints to avoid snowball reaction.
  
  3. Telephone calls receiving: Replying all incoming calls to my desk with full
  dedication and commitment to have guests' request done in the best and shortest time.
  
  4. Sales activities: Be sure of promoting and offering the services and products to
  enhance our sales achievements.
  
  5. Customer analysis: do customer analysis according to their complaints,
  personality, feedbacks & frequency of presence...etc. to help the management taking
  decision according to the future action plan needed.
  
  6. EXTRA Jobs added to my job description:
  Billing invoices and refund credit notes,
  Executive secretary tasks reporting to my direct manager including all the
  agenda, daily operations and time management.
  Retail surveys studies.
  Management paper work filling and handling.
  Reporting to: Retail Manager & Golf director.

• Mazagan Beach Resort - SPA receptionist

  El Jadida 2009 - 2010 1. Meet and greet guests in the professional welcoming manner.
  2. Handle phone calls and bookings.
  3. Promote and offer SPA services.
  4. Business opportunities (Short and long term business goals)
  
  Reporting to: SPA director.

• Paranourdan - Commercial secretary

  2008 - 2009 1. Working on the daily calendar for meeting and events preparation.
  2. Marketing and events preparations.
  3. Organizing and categorizing job tasks by priority.
  4. Work on reminding and preparing the events and meeting AGENDA.
  5. Writes professional minutes of meeting that includes the decisions and results.
  6. Do job role and task analysis as per management request.

Formations

• Private Institute (Sidi Bennour)

  Sidi Bennour 2007 - 2008 Diplome Technicien spécialisé en informatique de gestion

• University Chouaib Doukkali (El Jadida)

  El Jadida 2003 - 2006 Licence

• High School (Sidi Bennour)

  Sidi Bennour 2000 - 2003 Baccalauréat