Mohamed Larbi SAHRAOUI

En résumé

Entreprises

• INWI - NOC Manager

  Casablanca 2014 - maintenant

• INWI - Incident/Problem & Change Manager

  Casablanca 2009 - 2014

• Wana - NOC Manager

  2008 - 2009 Mission: Manage the Network Supervision Center of inwi (28 engineers: 4 shift managers and 24 supervisors).
  
  * Chair `'incident review daily meeting''. ;
  * Handling critical & major incidents that can affect one or more network element, escalation to Top Management if necessary. ;
  * Review and report on major incidents. ;
  * Lead the shift managers and supervisors by explaining work procedures and guidelines issued by the hierarchy. ;
  * Assist teams to analysis root cause. ;
  * Mentoring new members of the team, and training them to prepare for their role and the processes/procedures used within the team. ;
  * Manage relations with various teams: Operations support, Maintenance, vendors, B2B, B2C, ... ;
  * Organize and review processes so as to spell out any actions leading to improvement. ;
  * Driving the efficiency and effectiveness of the incident management process ;
  * Ensure efficient use of the Service Management tool set. ;

• Wana - Customer Care Support B2C Manager

  2007 - 2008 Mission: Manage the B2C technical support unit (3 support engineers) in charge of the management and follow-up of claims lodged by B2C customers.
  
  * Manage the upside cases from the Business Unit Operations (BU Ops). ;
  * Manage the interface with the other entities of the network and BU Ops. ;
  * Manage the weekly reporting, consolidate the relations in a single TDB for the management. ;

• Meditelecom - NOC Team Leader

  2002 - 2007 Mission: Manage a team of 5 network supervisors by providing the support required for solving network problems uncovered further to an alarm or after receipt of customer claims from customers Call Center :
  
  * Monitoring and ensuring active surveillance for customers, products, networks and services managed by the NOC and record events and progress. ;
  * Identifying network related incidents with relevant diagnostic tools and developing recovery path to drive these to resolution through the relevant systems and contacts within Networks and suppliers ;

• Meditelecom - GSM Network Supervisor

  2000 - 2001 * Supervision of Ericsson (BSS/NSS), Siemens (BSS), Nera (SDH) and Netman (MicroWave) GSM systems. ;
  * 1st level investigation and resolving of GSM network incidents. ;
  * Follow-up and submittal of GSM network incidents daily report to the relevant OMCs. ;

Formations

• ISERT (Casablanca)

  Casablanca 1996 - 2000 Bachelors Degree

Réseau

• Abdelah AIT MASKOUR

• Abdelillah ATID ATID@NEXTCONSULTING.ORG

• Amina SABRI

• Azami SIMOHAMMED

• Badr BELHAJJA

• Hassan CALLAF

• Oussama NEJJARI

• Rachid ZERZOURI

• Soufiane EL HASSANI

• Zerhoun ELFATMI