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Mouad FATICH

CASABLANCA

En résumé

Pas de description

Entreprises

  • Top-coursier.com - Chef de projet IT

    2012 - maintenant

  • Arvato - Phone group - Customer Service Trainer

    2012 - maintenant

  • Arvato - Phone group - Customer Experience Coordinator - easyJet

    2010 - 2011 Supervising a team of customer experience representatives in order to achieve Op's and Quality KPI's

    Being in charge of many projects such as a local French regulators/Legal team dealing with sollicitors and gov bodies from France.

    Being in charge of a tier2 (level 2) agents who are dealing with complex issues and in contact with our client (easyJet) and their different dept.

  • Arvato - Responsable de groupe

    VENDIN LE VIEIL 2010 - 2012

  • Phone group - Manager

    Casablanca 2009 - 2012 - Manage and enhance customer service representatives in order to achieve targets in terms of Ops/Quality KPI's

Formations

  • ISGI Casablanca (Casablanca)

    Casablanca 2009 - 2011 Administration des réseaux informatique

  • Université Hassan II (Mohammedia)

    Mohammedia 2007 - 2008 Sciences économique

  • EML - Escuela Marroqui De Lingua (Casablanca)

    Casablanca 2005 - 2006 Selecetividad - Bachillerato espanõle

  • Ibnou El Banaa El Mourakochi (Casablanca)

    Casablanca 2002 - 2005 Sciences expérimentales

Réseau

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