Mes compétences :
Télécommunications
Téléphonie sur IP
Management opérationnel
Entreprises
SITA SC
- Head of voice & convergence operations
Paris La Défense1999 - maintenant* Lead SITA Voice Operations team across two main service centre: Singapore and Montreal
* Operate customers IP Telephony and Unified Communication (Cisco, Avaya...) Services world wide directly or through partners
* Design customer Service support model compliant with ITIL best practice
* Manage process (internal or with vendors) performance and quality following Six Sigma methology
* Maintain and develop team skills (Telephony, Contact Center, WAN, LAN, system) to evolve with UC complexity
