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Yassine BELFASSI

SURESNES

En résumé

Mes compétences :
Microsoft Exchange Server
ITIL
VMware
Technical support
Microsoft Windows 2000 Server
Microsoft Windows
Linux Red Hat
Jakarta TOMCAT Servlet Engine
Active Directory
workstation
technical assistance
problem solving
manage customer
cause analysis
account management
Web statistics Management
Team Management
System Administration
Schedulers administration
Project Management
Microsoft Windows 2008 Server
Microsoft Windows 2003 Server
Microsoft Windows 2000 Professional
Microsoft SQL Server
Microsoft Office
Microsoft Internet Information Server
Microsoft Exchange 2003
MVS
Linux
Incident Management
Incident Handling
IBM AS400 Hardware
HP Hardware
FOCUS
Delivery processing application deployment
Cisco Switches/Routers
Assembly Plants
Apache WEB Server
Administration

Entreprises

  • Capgemini - INFRASTRUCTURE & SYSTEMS ENGINEER

    SURESNES 2012 - maintenant * Administration Systems Windows (MCSE)
    Customer Service. * Administration Systems Linux (Redhat CSA in progress)
    Root-cause analysis. * Delivery processing application deployment packages evolution Correction client interfaces
    Quality improvement. (Tomcat, apache...)
    Technical support. * Web statistics Management: Urchin ; Angelfish
    Customer satisfaction. * Creation profiles, modification and deletion of statistical error in Incident Handling
    Systems Administration. * Treatment of VMs, Active Directory / Exchange Processing.
    ERP account management. * Managing SSL certificates: Creations, renewals and installations (apache, nginx, IIS & tomcat)
    Schedulers administration. * Managing Database: SQL Server
    * Focus on building good working relationships within the team and other Resolution Groups

  • HP-CDG - COMPUTER CONSOLE OPERATOR

    SALA ALJADIDA 2011 - 2012 * Monitoring and control compliance interventions maintenance providers.
    * Monitoring and analyze the progress of the work and operation of systems, networks, tools
    and devices.
    * Monitoring treatment operations (batch processing and Jobs treatment)
    * Advise and provide technical assistance to the user. ;
    * Resolves Level 1 work orders. Elevates complex and/or high priority problems to the
    appropriate support groups for resolution.
    * Collaborate with external Resolution Groups, including on-site teams, to ensure service levels
    are met or exceeded.
    * Participating in the development of procedures, standards and documentation

  • Galvacier - SYSTEMS ADMINISTRATOR

    2011 - 2011 * Analyze and process requests for IT administration and factory in collaboration with
    the IT department headquarters DeltaHolding Morocco.
    * Network administration and computer systems (Windows Server 2003/2008,
    Exchange mail server 2003/2008, Cisco Routers ...)
    * Provide IT support to users.

    * Follow IT vendors and service providers Hard and Soft ;
    * Implement the recommendations and procedures

  • Pyxicom - IT Technician

    Rabat 2010 - 2011 * Active Directory administration (W2K Server) ;
    * Incident Management and technical applications remotely (VPN) with Pytheas 'ITIL
    compliant'.
    * Qualification / processing / transfer tickets (Incident / request) to Level 2

Formations

  • HP University (Shimla)

    Shimla 2011 - 2011 ITIL v3 Foundation issued by EXIN Nederland

Réseau

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