2015 - maintenantRESPONSABLE DU SERVICE - RESPONSABLE DES CONTRAT
Participer et s'engager dans l'élaboration du contrat de services
Définir le contenu et les modalités de mise en oeuvre de services à travers les descriptifs des SLA, SLR
Veiller à la prise en compte des événements pouvant impacter le contrat de services tout au long de son cycle de vie
- Etre responsable de l'élaboration des plans de progrès et formuler les plans d'actions
- Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions
- Assurer le reporting client
- Suivre le budget du contrat de services
- Organiser les comités techniques et les comités de pilotage avec le client
Cfao Technologies
- Support Technique Informatique
2014 - 2015Responsabilités:
* Installation exploitation des PC & MFP ;
* Partages de connaissances & expériences. ;
* Etre en support des agences des banques du territoires national dans le printing
* Prise en compte et résolution des incidents.
* Certifier Lexmark series MS, MX, CS, CX, X, C
Diageo Guinness Cameroon SA
- Consultant Support
2013 - 2014o Setup training environment, load master data, partake during the UAT, be part of the training team for
the end users etc.
o First Level support – Help desk telephone support to identify and resolve problems through standard support documentation (such as knowledge base and FAQ resources).
o On-site support to GCSA (Guinness Cameroon SA) Distributors to identify and define problems, including collecting error logs, checking on system setup, tuning, etc., as well as to resolve simple end user type problems at the system level (e.g. hardware, network, operating system); and daily activities monitoring, quarterly maintenance, and delivery and installation of updates;
o Be responsible for the training of the GCSA Distributors as agreed from time to time with GCSA
o Log all GCSA End User calls and track until resolution.
o Update GCSA End Users on the status of the open problem or request:
o Escalate calls they cannot resolve to the respective 3rd parties – Accenture & CFAO.
o Provide standard reports on the calls reported
