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Maria RCHAIBI

CASABLANCA

En résumé

Offer experience in Event Management, Costumer Service, Operations Management, Marketing, and Team Leadership. Enthusiastic and dedicated with a desire to achieve a personal best at all times. Able to work on own initiative or as part of a team with effective communication skills at all levels. Adaptable to new ideas with the ability to work well under pressure. Proven ability to quickly learn and utilize new methods, systems, and technology.
Offer advanced computer skills in MS Office and other applications/systems


Mes compétences :
leadership
team management
costumer service
business planning
event management
new business development
creativity
stress management

Entreprises

  • AKA Golf Developement - Project Manager

    2015 - maintenant • Developing the company’s portfolio: golfers and golf’s directors.
    • Submitting new bids and following up ongoing offers for golf equipment and course planning
    • Managing and marketing golf competitions.
    • Organizing Callaway Fam Trips as exclusive distributor in Morocco.
    • Trading different prestigious golf brands: Callaway, Titleist, Taylormade.
    • Managing Aka Golf and Authentic sport data bases (group subsidiary).
    • Following up different orders from shipment to clearance and delivery.
  • G4S - Events Division Manager & Marketing Manager

    2012 - 2014 • Responsible for business development, production and delivery of projects from proposal right up to delivery.
    • Delivering events on time, within budget and margin, which meet expectations.
    • Setting, communicating and maintaining timelines and priorities on every project.
    • Managing operational to ensure specific projects are delivered efficiently.
    • Providing leadership, motivation, direction and support to your team.
    • Ensuring excellent customer service and quality delivery.
    • Developing and managing the production of events’ marketing collateral and ensuring that deadlines are met.
    • Developing and coordinating the advertising materials or related communication activities.
    • Providing all divisions with necessary marketing tools and assets to complete the commercial offers and bids.
  • First Select (G4S Company) - General Manager

    2010 - 2012 • Responsible for business development and the entire recruitment operations for the Division.
    • Responsible to meet the budget targets through predefined as well as innovative recruitment techniques and strategies.
    • Responsible for keeping abreast of the market environment and creating opportunities for large-projects.
    • Other responsibilities as planning, controlling and overseeing all strategic level, commercial, operational, financial, HR and corporate activities to influence growth of the company.
  • G4S - Regional Office Manager

    2009 - 2010 • Organising and supervising all administrative activities for smooth running of the office.
    • Organising different event and meetings and taking minutes.
    • Managing RMD’s Agenda and planning his travel arrangement.
    • Acting as corporate liaison between Regional Office and different country MDs ensuring proper communication and consolidating their monthly reports.
    • Maintaining the good condition of the regional office and arranging for necessary repairs.
    • Performing other related duties and secretarial tasks as required.
  • Wall Street Institute - Consultant

    2008 - 2009 - Telemarketing recuperation of both new student and old contacts.
    - Prospecting: the regular prospecting of specific area which feeds Telemarketing.
    - Referrals: ensuring that each student generates new leads.
    - Selling by offering a good consultation and using the appropriate techniques.
    - Ensuring that the clients sign up and that they will recommend WSI to others.
    - Ensuring that students achieve their objectives satisfactorily.
    - Planning the monthly work perfectly and carry out plans and reports correctly.
    - Carrying out the tasks of administration and payment accurately.
  • Tenor Group - Administrative Assistant

    2007 - 2008 - Being smart and presentable at all times for meeting other company directors.
    - Making the clients feel comfortable by offering beverages and dealing with any requests they may have.
    - Preparing the board room with the relevant papers and documents for a meeting.
    - Placing orders for office supplies and furniture for the company.
    - Filling, ordering and archiving important documents specifically for the company directors.
    - Answering the telephone, sending emails and general office administration and secretarial work for the directors.
  • Royal Air Maroc - Sales Agent

    Casablanca 2007 - 2007 - Checking in passengers for their flights.
    - Being present on the gate to board passengers when the aircraft and crew are ready.
    - Assisting any transiting passengers or passengers who have missed their flights.
    - Giving out information to passengers regarding flight delayed in the appropriate language.
    - Dealing with any problems or enquiries the passengers may have in a professional manner to the best of my abilities.
  • Lady & Men Fitness - Commerciale

    2006 - 2007 • Welcoming members and non-members to the club.
    • Giving potential members a tour of the club and its facilities and presenting the benefits of joining the club.
    • Contacting potential members who have visited the club but have yet to join, and members whose contracts are soon to expire.
    • Being actively involved with the organizing of commercial events, and marketing the club to attract more members.
    • Dealing with any other general enquires.
  • Phone Group - Technical assistant

    Casablanca 2005 - 2006 • Dealing with enquiries in a polite and courteous telephone manner.
    • Helping customers who are having difficulty connecting to the internet.
    • Assisting customers with installing software they have purchased from the company, and providing after sales support.

Formations

  • ESCA (Casablanca)

    Casablanca 2011 - 2013 Bachelor - Business Manager
  • Institut Spécialisé De Technologie Appliquée (Ifrane)

    Ifrane 2003 - 2006 Bac + 2 en Informatique

    Development of information systems. Managing databases, the design model for data entry (Access, MySQL). Internet Technologies (HTML, Dream Weaver MX). Architecture and Network Administration (Windows). Microsoft Office (Word, Excel, PowerPoint), image processing (Flash MX). Operating Systems (Windows, Apple).
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