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Mouhssine EL FELLAH

MOHAMMEDIA

En résumé

Retail Development is supporting network of dealers and workshops for all brands
sold in Morocco in order to improve customer satisfaction and retail profitability.

• DMS Implementation & maintenance (DMS Administrator and super user)
• Secure IT requirement implementation at dealers
• Coordinate with Process & IT for any business process change
• Secure Interface and integration with others systems
• Systems Road‐map
• Update at regular basis DENIM & CTDI
• System Access Administration (Baldo)
• Provide Retail KPIs
• Provide Customer satisfaction data base
• Drive the new projects of systems
• Coordinate with Volvo Parts for LPA Implementation
• New Product Launch Preparation

Mes compétences :
Réseaux d'entreprises
Base de données
Gestion de projet
Business ERP
Process métier APV, industrie automobile

Entreprises

  • Volvo Group - Business System Manager North West Africa Region

    2016 - maintenant
  • Volvo group Maroc - Business Systems Manager ( RENAULT TRUCKS, VOLVO TRUCKS)

    2013 - maintenant
  • Berliet maroc - IT Manager Customer Service

    Casablanca 2006 - 2013

Formations

  • ECOLE HASSANIA DES TRAVAUX PUBLICS (Rabat)

    Rabat 2007 - 2008 architecture des systems d'information
  • Ecole Supérieure En Ingénierie De L'Information, Télécommunications Et Management ESTEM (Casablanca)

    Casablanca 2001 - 2005

Réseau

Annuaire des membres :